CoachCorrie.ai -- Terms of Service

Version 1.3 - 2026-08-05 - Consent version tos-1.3

1. Who we are and what this is

CoachCorrie.ai (the "Platform") is operated by Paragon Consulting FZE, P.O. Box 393313, Fujairah, United Arab Emirates ("we", "us"). These Terms of Service (the "Terms") are the agreement between us and you, the executive coach who applies for and holds a Platform account (the "Coach", "you"). By submitting a signup application or using the Platform you accept these Terms, the Privacy Policy, and the Data Processing Agreement ("DPA"), each of which is versioned; the versions you accepted are recorded with your application.

Paragon Consulting FZE is established outside the European Union. Prighter EU Rep GmbH, Schellinggasse 3/10, 1010 Vienna, Austria is our representative in the Union under Article 27 of the GDPR and our authorised representative under Article 22 of the EU AI Act. Data subjects, the AI Office and national competent authorities may contact us through https://app.prighter.com/portal/15292804891, quoting reference ID-15292804891.

The Platform is a professional tool for qualified executive coaches. It is not offered to consumers, and it is not offered to anyone under 18.

2. Definitions

"Executive Athlete" ("EA") -- the coachee in one of your coaching engagements.

"Sponsor" -- the organisation or person commissioning and funding an engagement.

"Engagement" -- a single coach-EA coaching relationship registered on the Platform.

"Engagement Data" -- everything you place in an Engagement's knowledgebase: session transcripts and captures, notes, uploaded artefacts, assessments, and the outputs derived from them.

"Vault" -- your isolated tenancy on the Platform. Every Engagement is a separate compartment inside your Vault.

"Outputs" -- AI-generated material the Platform produces for you, including Executive Performance Index reports, dashboards, exports, nudges, and reflection questions.

3. The service

The Platform helps you run executive coaching engagements: it maintains a per-Engagement knowledgebase, ingests session captures and artefacts you provide, and generates coach-facing Outputs -- a living Executive Performance Index dashboard with document exports, plus periodic nudges and reflection questions delivered to your email.

Two design commitments define the service and survive anything else in these Terms:

• Isolation. Your Vault is yours alone. No other coach's data is ever used to generate content for you, and nothing from your Vault is ever used to generate content for anyone else. Within your Vault, each Engagement is isolated from every other: no EA's information is used to generate content about any other EA.
• Coach-only AI. Every Output is addressed to you. The Platform never sends AI-generated content to an EA or a sponsor. Whether, when, and in what form any content reaches them is your professional decision, taken after your review.

4. Your account

Admission is by application and human approval. You warrant that everything in your application -- identity, contact details, certifications, professional standing -- is accurate, and that you will keep your profile accurate. We may decline an application or revoke an approval without stating reasons.

Your account is personal to you and may not be shared. You are responsible for safeguarding your credentials. Two-factor authentication is mandatory; single-use recovery codes are shown once and are your responsibility to store. Tell us promptly at admin@coachcorrie.ai if you suspect your account is compromised.

5. Your responsibilities as a coach

The Platform assists your practice; it does not replace your judgment, and these Terms are built on that division of labour.

• Review and sign-off. You must review every Output before any part of it reaches an EA, a sponsor, or any third party. Outputs are drafts addressed to a professional, not finished advice.
• Report-face notice. Any Output you share beyond yourself must retain its AI-disclosure block and a standard limitations notice stating: that the content is an AI-assisted draft reviewed by you, the coach; that any ROI figures are estimates produced under a stated method, with attribution capped at 50 percent; and that nothing in the Output is a representation by us, the Platform's operator.
• Executive Athlete sees first. You must not share any Output concerning an Executive Athlete with a sponsor or any other third party before that Executive Athlete has seen it.
• Engagement contracting. Before you place any Engagement Data on the Platform, you must have a written engagement agreement in place with the EA (and the sponsor, where there is one) that covers the processing this service performs -- including AI-assisted analysis of session content. We provide template language; using it is your choice, having a lawful basis is not.
• Capture consent. Where you connect a session-capture tool or upload recordings or transcripts, you are responsible for having obtained every consent that recording and transcription require in your jurisdiction.
• Local privacy law. The GDPR is the Platform's design baseline (§9), but it is not the only privacy law in the world. You are responsible for knowing and complying with every data-protection and privacy law that applies to you, your Executive Athletes, your sponsors, and the content you handle -- for example the California CCPA/CPRA, the UAE PDPL, Vietnam's PDPD, or any other national, state, or sectoral regime -- including knowing what you may and may not lawfully place on the Platform. Uploading is your decision: you accept sole responsibility, and sole liability, for the lawfulness of what you upload under the laws that apply to you. The Platform gives you the tools to honour data-subject requests you receive (§8); acting on them is your obligation as controller. We do not advise on local law and nothing in the service is legal advice.
• Professional boundaries. The Platform is not a medical, psychological, or therapeutic instrument and produces no clinical inference. Where a coaching conversation surfaces matters that belong with a clinician, referring out is your professional obligation, and nothing in the Platform's Outputs is a substitute for it. The Platform does not monitor sessions or content for safety, clinical, or crisis signals; any refer-out prompt the Platform surfaces is assistive and non-exhaustive, and the absence of such a prompt is not a judgment that no concern exists.
• Deployer duties. If you coach in the EU, you act as the deployer of an AI system under the EU AI Act. We give you the instructions for use and disclosures the Act requires of us as provider; following the deployer-side duties (including telling people that AI is in use where the Act requires it) is yours.
• Ethics framework. At onboarding you may select the coaching ethics framework(s) you practise under (ICF, Global Code of Ethics, WABC, IAC). The Platform layers the selected framework's rules on top of its own baseline; frameworks can only tighten the baseline, never loosen it.

6. AI -- what it is and how it is marked

Outputs are generated by artificial intelligence (large language models accessed via the Anthropic API) operating solely over the relevant Engagement's own knowledgebase and our governed methodology sources. Every rendered Output carries a human-readable AI-assistance disclosure and machine-readable AI-provenance marking as required by Article 50 of the EU AI Act. You must not remove or obscure that marking.

AI output can be wrong, incomplete, or misleadingly fluent. The Platform enforces structural safeguards (verified citations, attribution ceilings on ROI figures, anti-hallucination gates), but no safeguard replaces §5's review obligation.

7. Acceptable use

You must not: attempt to access any Vault, Engagement, or data that is not yours, or probe the isolation model; use the Platform for any unlawful purpose or place unlawful content on it; use the Platform to produce clinical, medical, or psychiatric assessments; resell or provide service-bureau access to the Platform; interfere with the service's operation or security; or copy, scrape, or extract the Platform's methodology content, templates, or software except as the service itself delivers them to you [reverse-engineering carve-outs to the extent mandated by applicable law -- counsel to word].

8. Data, content, and intellectual property

Engagement Data is yours (and, in the tripartite relationship, your EA's and sponsor's, per your engagement agreement -- that allocation is between you and them). You grant us a licence to host and process it strictly to provide the service to you. We claim no other rights in it.

Your deletion rights. You can remove any uploaded item from an Engagement's knowledgebase yourself, at any time, through the curation surface -- removal deletes the item and its retrieval-index entries in the same operation. You can erase an entire Engagement, and on termination §11's export-then-delete schedule applies. Where a deletion needs our help, write to admin@coachcorrie.ai and we will act on it as the DPA's deletion terms provide. Deletion of content does not remove the compliance ledger described in §9, which by design keeps no content.

No training -- our warranty. Engagement Data and Outputs are never used to train models -- ours, Anthropic's, or anyone's -- and never leave the isolation model described in §3. This is a contractual promise, not a settings default.

The Platform -- software, agent architecture, governance engine, report structures, templates, and the coaching methodology content it embeds -- is and remains our intellectual property (and that of our licensors). Outputs generated for your Engagements are yours to use in your practice once you have reviewed them; the underlying methodology and templates are licensed, not transferred.

If you send us feedback about the Platform, we may use it without obligation to you.

9. Privacy and data processing

Our Privacy Policy describes how we handle your account data, for which we are the controller. For Engagement Data, you are the controller and we are your processor; the DPA -- which you accept together with these Terms -- governs that processing, including EU data residency, sub-processors, security measures, breach notice, and deletion. If these Terms and the DPA conflict on data processing, the DPA wins.

GDPR as the baseline, everywhere. The Platform is designed and operated to the standard of the EU GDPR for every coach, wherever located: EU data residency, the DPA's processor terms, the isolation model, and the deletion rights in §8 apply to every account, not only EU ones. That is a statement of the standard we build and operate to; it is not a warranty that the Platform satisfies every data-protection regime other than the GDPR, and it does not transfer to us any obligation another regime places on you -- §5's local-privacy-law responsibility is yours. [Subject to counsel review.]

The compliance ledger. For legal-defence, audit, and regulatory purposes we maintain a per-coach compliance ledger: an append-only record of (a) the agreement versions you accepted and when, (b) when and how the Platform's AI features were used on your account, recorded as events, and (c) the upload and deletion trail of your files, by file name. The ledger records that events happened, never the content of your Engagements -- no session content, no artefact contents, no Output text. It survives deletion of Engagement Data and closure of your account, and is retained for up to seven (7) years after account closure on the legal bases described in the Privacy Policy, including GDPR Article 17(3) (establishment, exercise, or defence of legal claims). You may request a copy of your own ledger at any time. By accepting these Terms you acknowledge this record-keeping and authorise it. Because file names appear in the ledger, do not place personal data you would not want durably recorded into a file name. [Subject to counsel review.]

10. Fees

The Platform is currently provided without charge while in its initial release. [Fees TBD -- billing is a future milestone.] We will give you at least 30 days' written notice before any fee applies to you, and continued use after that notice takes effect is acceptance of the fee schedule. There are no retroactive charges.

11. Availability, changes, suspension, termination

We aim to keep the service available and will carry out maintenance with as little disruption as we can, but the service is provided without an availability guarantee at this stage. We may change the service; where a change materially reduces what these Terms promise, we will tell you in advance.

We may suspend or terminate your access immediately where necessary for security, where you materially breach these Terms (including §7), or where the law requires it; otherwise either party may terminate on 30 days' written notice. On termination you may export your Engagement Data in machine-readable form during a 30-day window, after which the DPA's deletion terms apply.

12. Warranties and liability

The service is provided "as is" to a professional user. We do not warrant that Outputs are accurate, complete, or fit for any particular engagement -- that is what your §5 review is for. Nothing in these Terms excludes liability that cannot lawfully be excluded (including fraud).

Infrastructure. The Platform runs on Amazon Web Services under AWS's shared-responsibility model: security of the physical, network, and virtualisation layers is provided by AWS as our sub-processor, under AWS's own certifications and terms, and our security obligations to you are the application-layer technical and organisational measures set out in the DPA (Annex B). To the maximum extent permitted by law, we are not liable for loss caused by a failure, outage, or compromise of third-party cloud infrastructure that occurs despite those measures. Nothing in this paragraph reduces what the DPA owes you where the GDPR makes us responsible for our sub-processors, and nothing in it limits AWS's responsibility under our agreement with AWS. [Subject to counsel review.]

Subject to the above, our total liability under these Terms is capped at the greater of (a) the total fees paid or payable to us in the twelve (12) months preceding the event giving rise to the claim and (b) USD 10,000. [Subject to counsel review.] Neither party is liable for indirect or consequential loss. You will indemnify us against third-party claims arising from your engagement conduct, your contracting failures under §5, your breach of §5's local-privacy-law responsibility (including any claim that content you uploaded was collected, uploaded, or processed without a lawful basis under a law that applies to you), your release of any Output to any third party without completing the §5 review and sign-off or otherwise in breach of your §5 duties (including the report-face notice and the requirement that the Executive Athlete sees the Output first), or your breach of §7.

13. Changes to these Terms

These Terms are versioned. We may update them; material changes require your re-acceptance, and the version you accepted is always recorded. If you do not accept a material change you may terminate under §11 and export your data.

14. Governing law and disputes

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates, without regard to conflict-of-law rules. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the DIFC Courts.

15. Contact

Paragon Consulting FZE, P.O. Box 393313, Fujairah, United Arab Emirates - admin@coachcorrie.ai - https://coachcorrie.ai

EU representative (GDPR Article 27) and EU AI Act authorised representative (Article 22): Prighter EU Rep GmbH, Schellinggasse 3/10, 1010 Vienna, Austria - https://app.prighter.com/portal/15292804891 - reference ID-15292804891